FAQs
Orders & General Shopping
1. What is Noctelle?
Noctelle is an online store that offers a selection of handbags in various styles, sizes, and colors. Our goal is to provide clear product information, reliable policies, and simple shopping experiences for customers.
2. Where is Noctelle located?
Our registered business address is:
Address: 4424 W 10th St, Little Rock, Arkansas 72204, United States.
3. How can I contact customer support?
You can reach us by email: support@noctelle.store during business hours (09:00 AM – 05:00 PM GMT-6). We aim to respond within 1–2 business days.
ORDER & PAYMENT
4. How do I place an order?
To place an order, browse our products, select the handbag you want, choose your preferences (such as color or size if available), and complete checkout by entering your shipping and payment details.
5. What payment methods do you accept?
We accept payments via secure third-party payment providers shown at checkout. The exact payment options available will be displayed when you place your order.
6. Is my payment secure?
Yes. All payments are processed through secure third-party payment systems. Noctelle does not store full credit or debit card numbers on our servers.
SHIPPING & DELIVERY
7. What are your shipping charges?
We charge a flat rate of $30 shipping per order. The fee is shown at checkout before you confirm your purchase.
8. How long will delivery take?
Total estimated delivery time includes processing and transit:
- Order processing: 1–3 business days
- Transit time: 5–10 business days
- Total delivery time: Approximately 6–13 business days.
Delivery times are estimates and may vary based on carrier and destination.
9. How do I track my order?
Once your order ships, you will receive an email with tracking information so you can monitor delivery status through the carrier.
10. What happens if my package is late or delayed?
Delays can occur due to carrier issues, weather, or external factors. If delivery is significantly delayed, contact support@noctelle.store and we will assist with checking the shipment status.
RETURNS & REFUNDS
11. What is your return policy?
You can request a return within 30 days of delivery for both defective and non-defective items. Items must be returned in appropriate condition. Return instructions are provided by our support team after you contact us.
12. Who pays return shipping?
Return shipping is the customer’s responsibility unless otherwise stated. You will need to arrange and pay for the return shipment.
13. Do you offer exchanges?
No. We do not offer exchanges. If you want a different product, return the original item (if eligible) and place a new order.
14. When will I receive my refund?
Approved refunds are processed within 10 business days and issued to the original payment method.
ORDERS, CANCELLATIONS & CHANGES
15. Can I cancel or change my order?
If your order has not yet been processed or shipped, you may request a cancellation or change by contacting support@noctelle.store. Once the order is processed or shipped, changes may not be possible.
16. What if I entered the wrong shipping address?
If the order has not shipped, contact us immediately. If it has already shipped, additional shipping charges may apply to redirect or re-ship the order.
PRODUCT & ACCOUNT QUESTIONS
17. Are product colors exactly as shown on the website?
Product images are intended to be accurate, but actual colors may vary slightly due to screen settings, lighting, or image processing.
18. Do I need an account to place an order?
No. You may check out as a guest. Creating an account can help you track orders more easily but is not required.
19. How can I update my account information?
If you created an account on our website, log in and update your details in your profile settings. If you need assistance, contact support.
POLICIES & SUPPORT
20. Where can I view your policies?
You can access all store policies on our website, including:
- Shipping Policy
- Return & Refund Policy
- Payment Policy
- Privacy Policy
- Terms & Conditions
21. What if I still have questions?
If your question isn’t answered here, contact us at support@noctelle.store and our team will assist you.