Shipping Policy
This Shipping Policy explains how orders placed with Noctelle are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.
1. Order Processing
All orders are processed during our regular business hours:
Business Hours: Monday–Friday, 09:00 AM – 05:00 PM (GMT-6)
Orders are not processed on weekends or public holidays.
Order Cut-Off Time
Orders placed after the daily cut-off time will be processed on the next business day.
Processing Time
Orders are typically processed within 1–3 business days before shipment. Processing includes order verification, packaging, and preparation for dispatch.
You will receive a confirmation email once your order has been shipped.
2. Transit Time
After an order has been shipped, the estimated delivery time is:
Transit Time: 5–10 business days
Transit time refers to the period your package is in transit with the shipping carrier.
3. Total Delivery Time
The total estimated delivery time combines processing and transit:
Total Delivery Time: 6–13 business days
Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, and external conditions.
4. Shipping Carriers
We use recognized shipping carriers to deliver orders. The carrier selected for your shipment may vary depending on the delivery address, package size, and logistics availability.
Tracking information will be provided once your order has been shipped.
5. Shipping Charges
We offer flat-rate shipping on all orders.
Shipping Fee: $30 per order
The shipping charge will be displayed at checkout before you complete your purchase.
6. Order Tracking
Once your order has been shipped, you will receive an email containing tracking information. Customers can use this tracking number to monitor the shipment through the carrier’s tracking system.
If you do not receive tracking details within the processing time, please contact us at support@noctelle.store.
7. Delayed or Late Packages
Delivery times are estimates and not guaranteed. Delays may occur due to:
- Weather conditions
- Carrier issues
- Customs processing (if applicable)
- High shipping volumes
- Incorrect or incomplete shipping information
Noctelle is not responsible for delays caused by the shipping carrier or external circumstances beyond our control. If your package is significantly delayed, please contact us and we will review the shipment status with the carrier.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an order is delayed, returned, or undeliverable due to incorrect or incomplete address details, additional shipping charges may apply to resend the package.
9. Lost Packages
If a package is marked as delivered by the carrier but cannot be located, customers should first check with neighbors or the local delivery office. If the issue continues, please contact us so we can assist in filing a carrier inquiry.
10. Undeliverable Packages
If a package is returned to us due to delivery failure (such as an incorrect address or unclaimed package), we will contact the customer to arrange reshipment. Additional shipping fees may be required.
11. Shipping Policy Updates
We may update this Shipping Policy from time to time. Any changes will be posted on this page and will apply to orders placed after the update.
12. Contact Information
If you have questions about shipping, please contact us:
Business Name: Noctelle
Email: support@noctelle.store
Business Hours: 09:00 AM – 05:00 PM (GMT-6)
Business Address:
4424 W 10th St Little Rock, Arkansas 72204, United States