Return & Refund Policy
This Return & Refund Policy explains the terms under which products purchased from Noctelle may be returned and refunded. By placing an order on our website, you agree to the conditions outlined below.
1. Return Eligibility
We accept returns for both defective and non-defective products, provided the return request is made within the allowed return period.
To be eligible for a return:
- The return request must be submitted within 30 days of delivery
- The item must be returned in its original condition
- The product must not be damaged due to misuse or improper handling after delivery
Items returned without prior approval may not be accepted.
2. Return Window
Customers have 30 days from the date of delivery to request a return. Requests made after this period may not be eligible for return or refund.
3. How to Request a Return
To initiate a return, please contact our support team by email and include:
- Order number
- Full name used at checkout
- Reason for return
- Photos (if the item is defective or damaged)
Email: support@noctelle.store
Once your request is reviewed, return instructions will be provided.
4. Return Shipping Responsibility
Customers are responsible for the cost of return shipping unless otherwise stated.
- Return shipping labels are not provided by Noctelle
- Customers must arrange and pay for their own return shipment
- We recommend using a trackable shipping method
Noctelle is not responsible for lost or delayed return shipments.
5. Restocking Fees
We do not charge any restocking fees.
Restocking Cost: $0
6. Exchanges
At this time, exchanges are not offered.
If you wish to receive a different product, you may return the original item (if eligible) and place a new order separately.
7. Inspection of Returned Items
All returned items are inspected upon arrival. We reserve the right to refuse a return or refund if:
- The item is returned outside the return window
- The item shows signs of use, misuse, or damage not related to a defect
- The item does not match the original order
8. Refund Process
Once a return is received and approved:
- Refunds are processed within 10 business days
- Refunds are issued to the original payment method
You will receive confirmation once your refund has been processed.
9. Late or Delayed Refunds
If you have not received your refund after 10 business days:
- Please check with your bank or payment provider
- Processing times may vary depending on the provider
If the issue continues, contact us at support@noctelle.store for assistance.
10. Shipping Charges
Original shipping charges are non-refundable, unless required by applicable law or otherwise stated.
11. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within the 30-day return window
- Provide clear photos showing the issue
We will review the information and provide return instructions if applicable.
12. Cancellations
Order cancellations may be possible if the order has not yet been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the return process.
13. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page and apply to future orders.
14. Contact Information
For return or refund inquiries, please contact:
Business Name: Noctelle
Email: support@noctelle.store
Business Hours: 09:00 AM – 05:00 PM (GMT-6)
Business Address:
4424 W 10th St Little Rock Arkansas 72204, United States