Payment Policy

This Payment Policy explains how payments are handled when you make a purchase from Noctelle. By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

Noctelle accepts payments through secure third-party payment providers. The available payment options may include major credit cards, debit cards, and other payment methods displayed at checkout.

The payment methods available to you will be shown during the checkout process before you complete your purchase.

2. Payment Processing

All payments are processed at the time your order is placed. Once your payment is successfully completed, you will receive an order confirmation email with your purchase details.

If your payment cannot be authorized or is declined, your order will not be processed. You may need to contact your payment provider for further assistance in such cases.

3. Currency

All prices listed on our website are displayed in the currency shown at checkout. Customers are responsible for any currency conversion fees or charges applied by their bank or payment provider.

4. Secure Transactions

We use secure third-party payment processors to handle transactions. These providers use encryption and security measures designed to protect your payment information during transmission.

Noctelle does not store full credit or debit card numbers on its servers. Payment information is handled directly by the payment processor according to their privacy and security policies.

5. Order Confirmation

After completing your purchase, you will receive an email confirming that your order has been placed. This confirmation indicates that your payment has been received and your order has entered the processing stage.

If you do not receive a confirmation email, please check your spam or junk folder or contact us at support@noctelle.store.

6. Billing Information

Customers are responsible for providing accurate and complete billing information at checkout. If incorrect billing details are provided, it may result in payment delays, order cancellation, or additional verification requirements.

7. Fraud Prevention

To protect customers and our business, we reserve the right to review and verify orders for potential fraud. In some cases, additional information may be requested before an order is approved and processed.

If we are unable to verify payment details, the order may be delayed or canceled.

8. Taxes and Additional Charges

Applicable taxes, shipping fees, and other charges will be displayed at checkout before payment is completed. Customers are responsible for reviewing the final order total before confirming their purchase.

9. Payment Disputes and Chargebacks

If you experience an issue with your order, we encourage you to contact us first at support@noctelle.store so we can assist in resolving the matter.

Initiating a chargeback or payment dispute without contacting us may delay resolution and could require additional documentation to review the case.

10. Refunds

Refunds are handled according to our Return & Refund Policy. When a refund is approved, it will be issued to the original payment method used at checkout.

Refund processing times may vary depending on your payment provider.

11. Contact Information

If you have questions about payments or billing, please contact us:

Business Name: Noctelle
Email: support@noctelle.store
Business Hours: 09:00 AM – 05:00 PM (GMT-6)
Business Address:
4424 W 10th St Little Rock, Arkansas 72204, United States